--- title: This Is Agile description: I have had many rewarding Agile experiences working with clients. When something great happens for them, I gain satisfaction from seeing them learn and grow. image: https://info.projectbrilliant.com/hubfs/31132289_m-1.jpg --- - [agile@projectbrilliant.com](mailto:agile@projectbrilliant.com) - [317.646.4468](tel:13176464468) Follow Us : - - - - - [![Project Brilliant](https://projectbrilliant.com/wp-content/uploads/2022/05/cropped-website-header.png)](https://projectbrilliant.com/) [![Project Brilliant](https://projectbrilliant.com/wp-content/uploads/2022/05/cropped-website-header.png)](https://projectbrilliant.com/) - [Why Agile](https://projectbrilliant.com/why-agile/) - [Case Studies and Testimonials](https://projectbrilliant.com/realworldresults/) - [Agile For Leaders](https://projectbrilliant.com/agile-for-leaders/) - [What We Do](https://projectbrilliant.com/what-we-do/) - [Business Agility Partner](https://info.projectbrilliant.com/agile-consulting-partner) - [Free Resources](https://projectbrilliant.com/downloadable-content/) - [Downloadable Content](https://projectbrilliant.com/downloadable-content/) - [Video Content](https://projectbrilliant.com/downloadable-content/) - [Blog](https://info.projectbrilliant.com/blog?_ga=2.186587433.1094457422.1685119537-587356224.1675436569&_gl=1*1dtfgwo*_ga*NTg3MzU2MjI0LjE2NzU0MzY1Njk.*_ga_VMCJPJ381L*MTY4NTExOTUzNy4xMi4xLjE2ODUxMjAwODYuMC4wLjA.*_ga_PBRJRK9T8W*MTY4NTExOTUzNy4yOS4xLjE2ODUxMjAwODYuNTguMC4w*_gcl_au*NjcyODk5MTYuMTY4NTExOTUzOA..) - [Trainings](https://projectbrilliant.com/trainings/) - [Certified Scrum Master](https://projectbrilliant.com/certified-scrum-master/) - [Advanced Certified ScrumMaster](https://projectbrilliant.com/advanced-certified-scrummaster/) - [Certified Scrum Product Owner](https://projectbrilliant.com/certified-scrum-product-owner/) - [Agile Leadership: Executive](https://projectbrilliant.com/agile-leadership-executive-organization/) - [Agile Leadership: Manager](https://projectbrilliant.com/agile-leadership-executive-team/) - [Free Webinar Series](https://projectbrilliant.com/free-webinar-series/) - [Contact Us](https://projectbrilliant.com/contact-us/) - [Careers](https://projectbrilliant.com/careers/) - [Why Agile](https://projectbrilliant.com/why-agile/) - [Case Studies and Testimonials](https://projectbrilliant.com/realworldresults/) - [Agile For Leaders](https://projectbrilliant.com/agile-for-leaders/) - [What We Do](https://projectbrilliant.com/what-we-do/) - [Business Agility Partner](https://info.projectbrilliant.com/agile-consulting-partner) - [Free Resources](https://projectbrilliant.com/downloadable-content/) - [Downloadable Content](https://projectbrilliant.com/downloadable-content/) - [Video Content](https://projectbrilliant.com/downloadable-content/) - [Blog](https://info.projectbrilliant.com/blog?_ga=2.186587433.1094457422.1685119537-587356224.1675436569&_gl=1*1dtfgwo*_ga*NTg3MzU2MjI0LjE2NzU0MzY1Njk.*_ga_VMCJPJ381L*MTY4NTExOTUzNy4xMi4xLjE2ODUxMjAwODYuMC4wLjA.*_ga_PBRJRK9T8W*MTY4NTExOTUzNy4yOS4xLjE2ODUxMjAwODYuNTguMC4w*_gcl_au*NjcyODk5MTYuMTY4NTExOTUzOA..) - [Trainings](https://projectbrilliant.com/trainings/) - [Certified Scrum Master](https://projectbrilliant.com/certified-scrum-master/) - [Advanced Certified ScrumMaster](https://projectbrilliant.com/advanced-certified-scrummaster/) - [Certified Scrum Product Owner](https://projectbrilliant.com/certified-scrum-product-owner/) - [Agile Leadership: Executive](https://projectbrilliant.com/agile-leadership-executive-organization/) - [Agile Leadership: Manager](https://projectbrilliant.com/agile-leadership-executive-team/) - [Free Webinar Series](https://projectbrilliant.com/free-webinar-series/) - [Contact Us](https://projectbrilliant.com/contact-us/) - [Careers](https://projectbrilliant.com/careers/) # This Is Agile [Agile](https://info.projectbrilliant.com/hs-fs/hubfs/31132289_m-1.jpg?width=960&length=960&name=31132289_m-1.jpg) | June 19, 2023 | By [Aaron Kopel](https://info.projectbrilliant.com/blog) ![](https://info.projectbrilliant.com/hs-fs/hubfs/31132289_m-1.jpg?width=960&length=960&name=31132289_m-1.jpg) # This Is Agile As an Agile coach and trainer, I have had many rewarding Agile experiences working with clients. When something great happens for them, I gain satisfaction from seeing them learn and grow. Today, I was pleasantly surprised to be on the receiving end of a great Agile experience! I had reached out to a company with a question, and they responded and solved a problem in a very Agile way.  A bit of backstory: I had some downtime between Christmas and New Year’s, so I was doing what most people do during this time of year—researching tools to help my company be more effective as we grow. 😉 I was specifically looking at our back-office tools for client engagement management (time-tracking, expenses, invoicing, etc.) to simplify things for our consultants, administrators, and clients. I decided to give [**Harvest**](https://www.getharvest.com/) a whirl and immediately liked it more than our previous time-tracking and invoicing tools (and by the way—it has continued to work great!). After a couple weeks using Harvest, I found one issue that I didn’t like: if you decide to accept online payments from clients, you had to allow both AHC (bank transfer with no fees) and credit cards (2-3% fees!). We’d rather not pay needless credit card fees, so on January 6, I sent a message to Harvest’s customer support to see if there was a way to disable the option to accept credit card payments. Daniel Marino [@starzonmyarmz](https://twitter.com/search?q=%40starzonmyarmz&src=typd&lang=en), a Product Designer from Harvest, responded in less than 24 hours to let me know that turning off credit card payments was not currently a feature. But he didn’t stop there—he asked why I wanted the feature disabled and how I would want it to work if it existed. ![Screen-Shot-2019-02-20-at-2.34.14-PM](https://20559284.fs1.hubspotusercontent-na1.net/hub/20559284/hubfs/Imported%20sitepage%20images/Screen-Shot-2019-02-20-at-2.34.14-PM.png?width=449&name=Screen-Shot-2019-02-20-at-2.34.14-PM.png) I responded to his questions and thanked him for taking the time to ask. I assumed that was that, and I’d just have to live with not having the feature. My past experience with our previous time-tracking and invoicing tool was that requests typically were given lip service and then quickly ignored.  You can imagine my surprise when I opened Harvest on February 15 to find a [new feature announcement](https://www.getharvest.com/blog/2019/02/update-accept-ach-payments-and-disable-cc-payments) at the top of the page! ![Screen-Shot-2019-02-20-at-2.28.24-PM](https://20559284.fs1.hubspotusercontent-na1.net/hub/20559284/hubfs/Imported%20sitepage%20images/Screen-Shot-2019-02-20-at-2.28.24-PM.png?width=598&name=Screen-Shot-2019-02-20-at-2.28.24-PM.png) “New! You can now disable credit card payments when you enable bank transfer (ACH) payments.” To my amazement, it was exactly the feature I had requested. Simple and minor, but they listened—and delivered on my request less than 40 days from when I contacted them.  ### **Customer focus, delivering value, adapting to change, and short cycles**. Wow, that’s what we train and coach our clients to do all the time! ***That is Agile**.* I’m thrilled to have a simple and personal example to share with our training workshop attendees. Go, Harvest!  [![Let's talk.](https://no-cache.hubspot.com/cta/default/20559284/80574780-f467-4621-827a-03a86b79dfc6.png)](https://cta-redirect.hubspot.com/cta/redirect/20559284/80574780-f467-4621-827a-03a86b79dfc6) **Share** [mailto:?subject=Check%20out%20https://info.projectbrilliant.com/blog/this-is-agile&utm_medium=social&utm_source=email%20&body=Check%20out%20https://info.projectbrilliant.com/blog/this-is-agile&utm_medium=social&utm_source=email](mailto:?subject=Check%20out%20https://info.projectbrilliant.com/blog/this-is-agile&utm_medium=social&utm_source=email%20&body=Check%20out%20https://info.projectbrilliant.com/blog/this-is-agile&utm_medium=social&utm_source=email) ### Interested in learning more about agile? 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